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Ref: #72547

SAP Program Manager

  • Practice SAP

  • Technologies SAP Technology Jobs

  • Location Munich, Germany

  • Type Permanent

Perm
Germany
Remote

Eligibility: Candidates must hold a valid, employer-independent work permit for Germany

The Opportunity

Join a fast-growing Digital Practice delivering enterprise-scale transformation and application services across major global organisations. You will lead large SAP Application Management Services (AMS) programs, working with complex, multi-country landscapes and high-profile clients.

This is a leadership role with end-to-end responsibility for SAP AMS delivery, service quality, and long-term client success across S/4HANA and ECC environments.

 

Role Overview

We are seeking a dynamic and results-driven SAP Program Manager to lead large-scale managed services engagements. You will oversee service delivery, manage cross-functional teams, ensure SLA compliance, and drive continuous improvement across enterprise SAP environments.

Key Responsibilities

  • Lead end-to-end SAP AMS delivery across S/4HANA and/or ECC landscapes
  • Act as the primary point of contact for stakeholders across multiple service lines
  • Ensure service quality, availability, and performance against SLAs and KPIs
  • Coordinate delivery teams and manage day-to-day operational performance
  • Drive continuous improvement initiatives and service optimisation
  • Identify opportunities for system enhancements and process efficiencies
  • Manage team performance, staffing plans, and delivery metrics
  • Facilitate regular service reviews and stakeholder governance meetings

Core Requirements

  • Proven experience in SAP Managed Services or Service Delivery leadership
  • Strong background in SAP S/4HANA and/or ECC environments
  • Experience managing large, distributed teams and complex programs
  • Excellent communication, problem-solving, and leadership skills
  • Strong commercial awareness and stakeholder management capability
  • Solid understanding of SLAs, OLAs, and contract-based service delivery

Personal Profile

  • Strategic thinker with strong analytical and problem-solving skills
  • Proactive, ownership-driven leadership style
  • Client-focused with a long-term relationship mindset
  • Strong drive for quality, performance, and continuous improvement
  • Fluent in German and English (written and spoken)
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