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Ref: #66441
Operational Change Consultant – ServiceNow HAM – Brussels
For a large client located in Brussels, Belgium we are looking for an Operational Change Consultant focused on ServiceNow HAM for a 6 month extendable contract.
You must speak Dutch and English (French advantageous) and be able to work onsite in Brussels, Belgium 1-2 days per week.
The Role
- Assist in digital operations strategies, process optimization, and performance monitoring.
- Support the integration of ServiceNow with local systems, ensuring alignment with global strategies.
- Collect and analyze data to create actionable insights.
- Monitor, escalate, and resolve incidents while minimizing disruptions.
- Maintain local process documentation and promote knowledge sharing.
- Provide training and ongoing support for local teams, including onboarding in Brussels.
- Ensure adherence to policies, assist with audits, and maintain accurate documentation.
- Collaborate with central teams to address challenges and align with transformation goals.
- Identify and implement local improvements aligned with broader strategies.
- Over 5 years experience supporting HAM (Hardware Asset Management) programs in ServiceNow
- Understanding of HAM processes, asset reconciliation and lifecycle tracking
- Operation workflows for hardware asset requests and maintenance
- Experience with monitoring and maintaining ServiceNow CMDB for HAM
- Operational incidents, changes, and problems for HAM functionality
- Knowledge of ServiceNow upgrades and ensuring HAM program continuity during version changes.
- Excellent documentation skills to support the handover of HAM processes to operations teams
chloe.carr@next-ventures.com
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